At AceAim, we strive to ensure that all our customers are satisfied with their course purchases. However, if you are not entirely happy with your purchase, we offer a 7-day refund policy under certain conditions.

Conditions for Refund:
1. Request Method: Refund requests must be submitted from the same email address used to purchase the course. Please send your refund request to support@aceaim.com.au

  2. Time Frame: Refund requests must be made within 7 days of the original purchase date.

  3. Course Consumption: To be eligible for a refund, the course content must not be consumed more than 20%. This means that you must not have viewed more than 20% of the course material, including videos, lectures, quizzes, and other content.

Refund Process:
1. Submission: To request a refund, please email us at support@aceaim.com.au with your refund request, including your name, email address, course name, and reason for the refund.

  2. Verification: Our team will review your refund request to ensure that it meets the eligibility criteria outlined above.

3. Refund Processing: If your refund request is approved, we will process the refund within [insert timeframe] to the original payment method used for the purchase.

Monthly Subscriptions:
Cancellation: For monthly subscription plans, users have the option to cancel their subscription at any time by themselves. Once a subscription is cancelled, the user will not be charged for the next month, and their access will continue until the end of the current subscription period.

Contact Us:
If you have any questions or concerns about our refund policy, please don't hesitate to contact us at support@aceaim.com.au We are here to assist you and ensure that you have a positive learning experience with AceAim.

Thank you for choosing AceAim for your learning journey.

Sincerely,
AceAim Support Team